קריירה ב-PassportCard Labs

Passportcard is seeking a talented to join our team. The ideal candidate will have a strong background in analyzing and designing IT systems to meet business needs.

Responsibilities:

• Requirements Gathering: Collaborating with stakeholders to understand their needs and documenting system requirements.
• System Design: Creating detailed specifications and designing systems that meet the identified requirements.
• Implementation Support: Assisting in the implementation of new systems and provide solutions to the end users.
• Support the R&D teams and develop system Documentation.
• Communication between the business and R&D teams to ensure clear communication.

You have:

• 3+ years of experience as a System Analyst or similar role.
• Proven experience in writing detailed business and technical specifications.
• Proficiency in system design and analysis tools.
• Ability to analyze complex business processes and translate them into technical requirements.
• Excellent communication skills and strong teamwork with abilities to communicate in a matrix organizational structure.
• Bachelor's degree in Information Systems, Computer Science, or a related field.
•  Experience with insurance system and digital process-based systems – advantage.
• Strong problem-solving skills and creative thinking.

We are looking for a dynamic and experienced leader to take charge of our global assistance and provider network. This role is central to our mission of delivering seamless, real-time travel and health solutions to our customers. You will be responsible for building and managing relationships with assistance companies, negotiating commercial contracts, and driving cost efficiencies while maintaining top-tier service quality.

As part of your role, you will also identify and embed innovative solutions from startups into our value chain, ensuring that we remain at the forefront of technological and service advancements in the industry.

This position requires a commercially savvy, outgoing, and strategic thinker with deep knowledge of assistance networks, cost structures, and customer experience in insurance-related services.

Key Responsibilities:

Provider & Assistance Company Relations:

• Build, maintain, and expand relationships with assistance companies and medical service providers.
• Lead negotiations for contracts, pricing agreements, and SLAs to ensure high-quality service at optimized costs.
• Oversee the continuous development of our provider network to support global expansion.

 Market Cost Analysis & Optimization:

• Analyze global and regional market pricing trends in assistance services and provider networks.
• Develop and implement commercial strategies to control rising service costs while maintaining top-tier customer experience.
• Collaborate with customer service, actuarial and finance teams to improve cost-containment measures while not sacrificing customer experience.

 Innovation & Integration of New Solutions:

• Identify and assess startups and new technologies that can enhance our service offerings.
• Drive the integration of new solutions into our assistance and provider network.
• Work cross-functionally with product, technology, and operations teams to embed these solutions effectively.

Customer Journey & Experience Enhancement:

• Deeply understand the pain points and expectations of customers in their travel and assistance experiences.
• Work with internal stakeholders to enhance customer journeys through strategic provider partnerships and service improvements.

Leadership & Cross-Team Collaboration:

• Ensure smooth execution of assistance services through collaboration with cross-functional teams.
• Represent the company in industry events, conferences, and networking opportunities.

Who You Are

• Negotiation & Commercial Acumen: You excel at negotiating complex contracts, , and finding commercially viable solutions to cost challenges.
• Strategic & Analytical: You can analyze market trends and financial data to drive cost optimization without sacrificing service quality.
• People-Centric & Outgoing: You are a natural relationship builder who thrives in partnerships and networking environments.
• Innovative & Tech-Savvy: You stay ahead of emerging trends and love integrating new technologies or startup solutions into established businesses.
•  International Experience: You have worked with global partners, understand cross-border market differences, and are comfortable in multicultural environments.
•  Problem Solver & Quick Thinker: You handle crises and operational challenges with agility, making quick and informed decisions.

Preferred Qualifications

• Background in business development, or commercial roles
• Background in procurement and managing providers relations
• Fanatic about service with strong understanding of customer journeys and service models
• Fluent in English (additional languages a plus).
• Problem solver

Description

We are seeking a highly skilled and motivated Data Product Manager to join our dynamic and growing Data Group. This role requires a blend of technical expertise, business acumen, and strong communication skills. You will be responsible for driving the planning, development, execution, and delivery of complex data products, ensuring they meet the needs of the business units and align with our strategic growth goals.

Working within our unique Insurtech hub, you will collaborate closely with business stakeholders, data analysts, data engineers, and tech leads to implement cutting-edge solutions that enhance our competitive stance.

Our ideal candidate has experience with various data streams, a broad business perspective, excellent product management skills, and a passion for leveraging data to create innovative solutions. Equally important, you are a friendly, collaborative, and communicative team member.

Key Responsibilities:

• Define and conduct the vision, strategy, and roadmap for data products in alignment with business goals and customer needs, ensuring timely delivery and high-quality outcomes.
• Lead the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery and high-quality outcomes.
• Collaborate with cross-functional teams, including data engineers, data scientists, data analysts, and tech stakeholders, to define data products scope, objectives, and deliverables, ensuring alignment with business roadmap.
• Conduct market research and competitive landscape analysis to identify opportunities, risks, and inform product strategy.
• Define key performance indicators (KPIs) and metrics to measure the success and impact of data products.
• Establish data integrity lifecycle, and ensure data products comply with relevant data governance, privacy and security regulations.

You have:

• Bachelor's degree in mathematics, Computer Science, Engineering or a related field.
• Minimum of 2 years of experience in Product Management roles.
•  High proficiency and vast experience working with data streamlines.
•  A true passion for teamwork and cross-functional collaboration.
•   Strong problem-solving and analytical skills.
•  Proficiency in SQL and visualization tools (e.g. Looker, Tableau, Power BI); proficiency in Python is an advantage.
•  An innovative and creative state of mind.
•    Experience with Gen-AI tools and technologies.
•  A strong interest in finance and insurance is a significant advantage.
•   A master’s degree is also a great advantage.

We are seeking a highly skilled and motivated Data Scientist to join our dynamic, cool and growing Data Science Group. In this role, you will be responsible for analyzing complex datasets, designing, developing, and maintaining predictive models and advanced machine learning algorithms. You will ensure the availability, reliability, and efficiency of our data infrastructure.

You have a strong background in data analysis, statistical modeling, and machine learning. Working within our unique Insurtech hub, you will provide actionable insights to drive business decisions and play a key role in the growth and expansion of the entire company. You will leverage advanced machine learning and AI processes to support data initiatives, collaborating closely with business stakeholders, data analysts, data engineers, and tech leads to implement cutting-edge solutions that enhance our competitive stance.

Our ideal candidate has experience with various data streams, a passion for data and modeling processes, and a broad business perspective. Equally important, you are a friendly, collaborative, and communicative team member.

Your Roles and Responsibilities:

• Lead and manage multiple data projects from inception to completion, ensuring timely delivery and high-quality outcomes.
• Collect, process, and analyze large datasets to identify trends and patterns, and perform data cleansing, preprocessing, and feature engineering.
• Develop and implement machine learning models and algorithms.
• Collaborate with cross-functional teams, including data engineers, data scientists, data analysts, as well as tech stakeholders, to define model scope, objectives, and deliverables.
• Stay up to date with the latest advancements in data science and machine learning.

You have:

•  Bachelor's degree in mathematics, Computer Science, Engineering or a related field.
•  Minimum of 2 years of experience in Data Science roles.
• High proficiency and vast experience working with SQL, Python and statistical techniques.
•  Strong problem-solving and analytical skills.
•  An innovative and creative state of mind.
• Experience with Gen-AI tools and technologies.
• A true passion for teamwork and cross-functional collaboration.
• A strong interest in finance and insurance is a significant advantage.
• A master’s degree is also a great advantage.